On the left-hand side, you will find the menu item Calls.This section displays an overview of all incoming calls handled by your FlowVoice assistants.
Calls are sorted by default with the newest calls shown first, allowing you to immediately see the most recent activity.You can filter the call list using the following criteria:This helps you quickly find specific calls or analyze call patterns.Call Detail View#
By clicking on a call, you open the detailed view.
This view provides a complete overview of the interaction, including:caller name and phone number (if available)
a read-only conversation transcript
an AI-generated summary of the call
The transcript and summary are generated automatically and cannot be edited.Categories, Keywords, and Organization#
FlowVoice automatically detects keywords and assigns calls to predefined categories such as:Categories can be predefined by the user, although FlowVoice recommends allowing the AI to categorize calls automatically.Keywords are generated automatically but can also be manually added or edited per assistant in the assistant settings under Keywords.Actions and Visibility#
The following actions are available for organizing calls:mark calls as read or unread
apply informational flags (e.g. “Callback required”, “Email sent”, “Follow-up needed”)
assign tags for internal organization
They do not trigger automations or workflows.Calls cannot be exported, searched across transcripts, or shared externally. Modified at 2026-01-28 12:38:45
