Chats - FlowVoice public API

On the left-hand side, you will find the menu item Chats.

This section is available once you embed the FlowVoice chat code on your website.
The embed code is provided by FlowVoice and allows the AI assistant to interact with website visitors.

Multiple chat assistants can be used simultaneously.
Each chat assistant works independently and is fully AI-driven.
Human takeover is currently not supported.

Chat Overview and Behavior

In the chat overview, you can:

view all chat conversations
see the most recent activity
A chat is currently not automatically closed by timeout, and closed chats cannot be reopened.

The overview displays:

visitor name or identifier
preview of the last message
date and time of the last interaction
Chat Detail View

In the detailed chat view, you see:

the full conversation history
timestamps for each message
visual separation between user messages and AI responses
The chatbot can collect customer data depending on how it is configured, such as:

name
email address
phone number
Captured data is stored within FlowVoice and can also be integrated into an external CRM system.

Chat Capabilities and Limitations

Links can be shared in chat conversations
File uploads are not supported
Chats cannot be tagged, flagged, or exported
The chat feature enables AI-based visitor communication, lead collection, and inquiry documentation without human interaction.